Shipping policy
Read more about our Shipping Policy below.
Tipaw ("we" and "us") is the operator of (https://store.tipaw.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping costs and shipping times
We ship to the majority of the European region from our Warehouse in the Netherlands.
Tracked Parcel (Post Office Delivery)
|
€2.95 / £3.00 |
ORDERS OVER €40 / £35 — Free shipping, on us |
|
Destination |
Shipping Time |
|
Belgium |
3-5 Business days |
|
Germany |
4-7 Business days |
|
United Kingdom |
4-8 Business days |
|
Slovenia |
4-10 Business Days |
|
Other Countries |
4-12 Business days* |
*Some remote areas in the European region relative to our warehouse may experience longer shipping times (e.g. British Isles).
3. Returns
3.1 Return Due To Change Of Mind
Tipaw will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days. Read more about our return policy on our return page.
3.2 30-day money-back guarantee
We offer a 30-days money-back guarantee on all of our products. Please refer to the Money-back guarantee page.
4. Delivery Terms
4.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact us by email at store@tipaw.com for assistance.
If a package is sent to an incorrect address where the customer entered an incorrect shipping address, it can not be refunded if lost.
4.3 P.O. Box Shipping
Tipaw will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are unable to ship to military addresses.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service (store@tipaw.com). If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
All import Duties & taxes are paid within the European Union. Import duties and taxes for shipments outside the European Union may be liable to be paid upon arrival in the destination country. This varies by country, and Tipaw encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tipaw at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9.3 Parcels lost after being delivered
We are not responsible for any lost parcels after it has been deemed as delivered by the courier. If the parcel has been delivered in accordance with the tracking, we can conduct an investigation. If the investigation concludes the parcel has been delivered to the right location we are not responsible for any lost or stolen goods.
10. Customer service
For all customer service enquiries, please email us at store@tipaw.com
